Water Division

The Water Division is proud to provide safe drinking water to more than 50,000 customers in Wheaton. We maintain more than 230 miles of water main, 2,400 fire hydrants, and 16,400 water service lines to provide you with high-quality drinking water.

Questions

For water billing payment options, please see the Bill Payment section.

For questions about your bill, to set up / close an account and other related questions, please see the Utility Billing and Service Information section.

If you are experiencing a water problem please call the Water Division at 630-260-2090 during business hours, which are Monday through Friday from 7 a.m. to 3:30 p.m. If you need immediate assistance with a water issue after hours or on weekends, please call 9-1-1.

Fire Hydrants

There are 2,400 fire hydrants in the City’s water system for the purpose of fighting fires and saving lives and possessions. Unlawful use of fire hydrants is not permitted and should be reported to the Water Division by calling 630-260-2090.

Source of Wheaton’s Water

Since 1992, the City of Wheaton has purchased Lake Michigan water from the DuPage Water Commission. The water is treated at Chicago’s Jardine Water Purification Plant, which is the largest potable water filtration plant in the world.

For water quality information, see the City of Chicago Department of Water Management website.

Homeowner’s Responsibility

In Wheaton, the homeowner is responsible for maintaining the valves on both sides of the water meter as well as all other interior plumbing. The owner also is responsible for all service leaks between the B-box or valve box in front of the house to the point the service enters the house.

The City maintains the water service between the B-box and the water main, and any leak in the water main itself.