If you are having a problem with your cable service, you should call Comcast’s toll-free hotline, 866-594-1234. For problems that Comcast cannot resolve, call the City’s Communications Manager at 630-260-2190.
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The City publishes a monthly newsletter on its website at the beginning of each month. To be notified when a newsletter is available, you can sign up to receive an email on the City's Email Updates page.
Anyone with an email address can go to the City’s website and sign up to receive free email updates. Enter your email address in the space provided, and check the boxes for the list(s) you want to receive. The City will not sell email addresses to a third party or collect them for any purpose other than to send email updates. Contact us at 630-260-2192 for further questions.
City of Wheaton Channel 10, or CWC10, is the City’s government access television station. All of the content that airs on Channel 10 is produced by the City’s Communications Department. CWC10 features City Council meetings and City Council Planning sessions along with shows such as “A Chat with the Mayor", "City Scene" and "Wheaton Insider".
Channel 17, or WCTV, is Wheaton’s community channel. Programming on this channel includes local talk shows, Park District meetings, School District meetings, and informational bulletin boards. To have your non-profit organization’s information included on WCTV, submit your items by email or by fax to 630-260-2198.
The City only includes information for City-sponsored events on its website, in its newsletter and on City of Wheaton Channel 10. However, residents and Wheaton/DuPage County-based nonprofit organizations are welcome to send the information to our email for inclusion on Channel 17’s community bulletin board.
The State of Illinois enacted legislation that increases protections to subscribers of Cable and Video Television. These include requirements for: Advertising, Disclosure and Notices; Installation, Outages and Service; Contract Terms, Bills, Payments, and Termination; Protections for the Hearing and Visually Impaired; and outlines Consumer Credits. More information can be found at the Attorney General's website. You can also read the full Illinois State Statute. Please note, as with any service issue, good documentation on the consumer's part can help resolve issues more quickly.
A CableCARD allows a consumer to access cable programming using a digital cable-ready television set or a retail set-top box (“navigation device”) instead of renting a set-top box from a cable operator. Cable operators must provide subscribers with CableCARDs upon request.
What are cable operators required to do? Beginning August 8, 2011, cable operators must:
Contact us at 630-260-2192 for further questions or visit the FCC website and read Know your rights with CableCARDs.