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1. Who do I call if I am having a sewer backup or a slow drainage problem?

Always call the Sewer Division first at 630-260-2121, 630-260-2110 or for after-hours calls or weekends, 630-973-0991. Let us make sure the mainline sewer is functioning properly prior to calling a plumber. We will advise you when we have cleaned and checked the main sewer.

2. Does the City bear any responsibility for the sewer line from my house?

In Wheaton, the homeowner owns the sewer line from the house all the way to the City sewer main, including the connection to the main. The City does not bear any responsibility for the private sewer in the right-of-way. Contact us at 630-260-2107 for more information.

3. What do I do if my driveway culvert does not drain properly?

The ditches and driveway culverts are the responsibility of the homeowner to maintain. Contact us at 630-260-2107 for more information.

4. What do I do if the retention pond near my home is not draining?

Please wait 48 hours and let the retention pond do its job prior to calling unless there is an imminent danger to your property. Contact us at 630-260-2107 for more information.

5. What can I do if my neighbor’s sump pump is discharging into my yard?

Please call the Stormwater Engineer at 630-260-2870 with sump pump discharge issues.