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1. How can I receive the City newsletter?

The City publishes a monthly newsletter on its website at the beginning of each month. To be notified when a newsletter is available, you can sign up to receive an email on the City's Email Updates page.

2. Whom should I call if I have a problem with my cable service?

If you are having a problem with your cable service, you should call Comcast’s toll-free hotline, 866-594-1234. For problems that Comcast cannot resolve, call the City’s Communications Manager at 630-260-2190.

3. How can I receive Email Updates from the City?

Anyone with an email address can go to the City’s website and sign up to receive free email updates. Enter your email address in the space provided, and check the boxes for the list(s) you want to receive. The City will not sell email addresses to a third party or collect them for any purpose other than to send email updates. Contact us at 630-260-2192 for further questions.

4. What is the difference between Wheaton cable channels 10 & 17?

City of Wheaton Channel 10, or CWC10, is the City’s government access television station. All of the content that airs on Channel 10 is produced by the City’s Communications Department. CWC10 features City Council meetings and City Council Planning sessions and videos produced by the City of Wheaton.

Channel 17, or WCTV, is Wheaton’s community channel. Programming on this channel includes Park District meetings, School District meetings, and informational bulletin boards. 

5. Will the City include information about my organization’s events on their website, in their newsletter or on their television stations?

The City only includes information for City-sponsored events and local government partners (such as school districts serving Wheaton residents, DuPage County government, and the Wheaton Park District) on its website, in its newsletter and on City of Wheaton Channel 10. 

6. What rights do I have regarding cable/video services?

The State of Illinois enacted legislation that increases protections to subscribers of Cable and Video Television. These include requirements for: Advertising, Disclosure and Notices; Installation, Outages and Service; Contract Terms, Bills, Payments, and Termination; Protections for the Hearing and Visually Impaired; and outlines Consumer Credits. You can read the full Illinois State Statute. Please note, as with any service issue, good documentation on the consumer’s part can help resolve issues more quickly.