What rights do I have regarding cable/video services?

The State of Illinois enacted legislation that increases protections to subscribers of Cable and Video Television. These include requirements for: Advertising, Disclosure and Notices; Installation, Outages and Service; Contract Terms, Bills, Payments, and Termination; Protections for the Hearing and Visually Impaired; and outlines Consumer Credits. You can read the full Illinois State Statute. Please note, as with any service issue, good documentation on the consumer’s part can help resolve issues more quickly. 

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1. How can I receive the City newsletter?
2. Whom should I call if I have a problem with my cable service?
3. How can I receive Email Updates from the City?
4. What is the difference between Wheaton cable channels 10 & 17?
5. Will the City include information about my organization’s events on their website, in their newsletter or on their television stations?
6. What rights do I have regarding cable/video services?