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1. What kinds of projects require a permit?
2. Whom should I contact for information on obtaining a permit and what needs to be submitted?
3. If I am hiring a contractor, will the contractor ensure that the proper permits are obtained?

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1. How can I report a property maintenance violation or other City Code violation?

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1. How can I receive the City newsletter?
2. Whom should I call if I have a problem with my cable service?
3. How can I receive Email Updates from the City?
4. What is the difference between Wheaton cable channels 10 & 17?
5. Will the City include information about my organization’s events on their website, in their newsletter or on their television stations?
6. What rights do I have regarding cable/video services?
7. What are CableCARDs and how can they be used?

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1. What permits do I need to open a business?
2. Is a business license required?
3. Where are the City’s Sign Codes?
4. What wall signage is permitted for a tenant space in an existing shopping center?
5. What kind of temporary signs are permitted for a business?
6. Is any off-site advertising permitted?
7. Are inflatable devices, pendants, etc. permitted?

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1. What is the Annual Road, Sewer and Water Rehabilitation Program?
2. How are the streets selected for the program?
3. Who will be performing the work on these streets?
4. When will work begin?
5. Will driveway access be affected during construction?
6. Are plans available for public review?
7. Can I request that things like curbs or street lighting be added to my street?
8. How do I report a pothole or pavement problem?

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1. How does an all-way stop sign get placed at an intersection?
2. Can a stop sign be placed to slow speeding traffic?
3. How does the City deal with speeding on residential streets?
4. Can the City do something about the number of cars going down my street?
5. Why does the red light for Front Street and Main Street stay on so long when no traffic is crossing the railroad tracks?
6. Does the City have a plan for which streets get repaved?
7. My street does not have curbs, storm sewers, or street lighting. Will the City install those improvements?
8. Sometimes my basement floor drain backs up during a rain storm. Is this normal?
9. What can I do to prevent flooding in my home?

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1. What garbage / recycling company does Wheaton use?
2. How can I find out more about requirements for moving in or out of Wheaton?
3. Does Wheaton require vehicle stickers?
4. Does my pet need an animal license?

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1. Is it legal to use fireworks?
2. Is open burning allowed within the City of Wheaton corporate limits?
3. How do I obtain a copy of a fire or medical report?
4. Whom should I contact to obtain information regarding an ambulance/paramedic bill and what are the fees associated with the service?
5. How do I schedule a public education event, station tour, or car seat safety check?
6. Whom do I contact with questions regarding fire prevention matters or code, permit, or plan review questions?
7. How do I become a firefighter?
8. Why do firefighters and emergency medical personnel shop at the local grocery store while on duty?
9. Why do firefighters and emergency medical personnel respond with lights and sirens to calls?
10. Why do firefighters and emergency medical personnel remain on the scene once a medical patient is moved to the back of the ambulance?
11. Why do firefighters cut holes in a roof or break windows during firefighting?
12. What is a Knox Box and how do I get an application?
13. What are the basic requirements for a fire alarm or fire sprinkler system?
14. Does the Fire Department offer household hazardous waste disposal?
15. Where can I find CPR classes?

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1. Does the City provide a brush pickup service?
2. What is the City doing to address the emerald ash borer?
3. Is the City involved in the spraying of parkway trees?
4. Does the City answer questions regarding trees located on private property?
5. Is the Forestry Division responsible for trees in the city parks?

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1. Will Lakeshore Recycling Systems take my old garbage container?
2. How does the RFID technology work?
3. What will stickers be used for with Lakeshore Recycling Systems?
4. Can I still use Advanced Disposal stickers?
5. What about large pieces of garbage? Can I still put these out at the curb?
6. How does the food scrap/organics program work?
7. Will the date and time of garbage and recycling collection change for me?
8. Will Lakeshore Recycling Systems pick up our Christmas trees?
9. How does Lakeshore Recycling bill us for garbage and recycling services?

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1. How do I learn about job openings and apply for a job with the City?
2. If I send in a resume, will the City determine which position I would be qualified for if/when there is an opening?
3. How often do you test for police officers or firefighters?
4. Who does the Human Resources Department support?

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1. Where will the City be planting trees?
2. How long will it take until a tree is planted near my property?
3. Can I pick the type of tree that is planted adjacent to my property?
4. If I don't want to wait until a new tree is planted through the City's program, can I plant one myself?

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1. Can I build a detached garage behind my house?
2. What is the maximum size for a detached garage?
3. How is the maximum height calculated for a detached garage?
4. Can I build a coach house or separate living space above a detached garage?
5. Can I build a home office in a detached garage?

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1. Can I expand my driveway?
2. Is a setback required for a driveway?

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1. What are the setbacks for this single-family property?
2. My plat of survey shows a platted building line. Is this the required setback along the street?
3. How can the setbacks of neighboring properties be determined?
4. Where are "setbacks" measured from/to?
5. Is the setback the same as an easement?
6. How is FAR (floor area ratio) calculated?
7. Does Wheaton have an impervious surface regulation? What is included in the lot coverage calculation?

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1. Can I operate a business out of my home?

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1. Can my property be subdivided?
2. My house is built on two platted lots. Can I sell one to allow someone to build a house on the vacant lot?
3. Can I build a brick mailbox?

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1. What is the difference between an Administrative Variance and a Non-Administrative Variance?

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1. Where can I find the zoning district designation for a specific property?
2. How do I know if a property with a Wheaton postal address is located in the City of Wheaton?
3. What do the zoning district abbreviations (R-1, C-5) mean?
4. Can a specific property be rezoned?
5. Does Wheaton have a historic district? Is the Northside Residential Overlay District a historic district?

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1. My child recently received a driver’s permit and will soon be a licensed driver. Are there any special rules we should know?
2. Does Wheaton have a local ordinance establishing curfew for minors?
3. How do I contest a parking ticket?
4. If I have a guest that needs to park on the street overnight, how can I request permission?
5. How do I obtain a permit for my home or business alarm?
6. How can I hire police officers for my event?
7. How do I become a part-time school crossing guard?
8. How do I know if the crime I reported was assigned to a police detective?

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1. How can I find out bid results?
2. How do I get on a bidder’s list?
3. What ethical guidelines does the City of Wheaton follow regarding gifts and gratuities?
4. How does the City of Wheaton address conflicts of interest?

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1. What is DU-COMM?
2. Why is Chicago Metro Fire Prevention Company supplying the equipment?
3. If I pay a fee to the City of Wheaton, can I stop paying fees to my current alarm company?
4. I have a security system that is monitored by a private company. Does the radio fire alarm system affect my security alarm?
5. I have a fire alarm system that is currently monitored by a private company. Do I have to connect to the city?
6. Can I purchase a radio from another vendor?
7. Do other communities use radios?
8. Have there been any problems with the radios?
9. Our company policy requires our fire alarm to be monitored by a private alarm company, or our company has a proprietary fire alarm monitoring system. Are we required to connect to the City?
10. What is the charge for monitoring?

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1. Who do I call if I am having a sewer backup or a slow drainage problem?
2. Does the City bear any responsibility for the sewer line from my house?
3. What do I do if my driveway culvert does not drain properly?
4. What do I do if the retention pond near my home is not draining?
5. What can I do if my neighbor’s sump pump is discharging into my yard?

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1. Does the City repair broken curbs?
2. Who is responsible for drive approaches?
3. When will my street be plowed?
4. Why does it take so long to clean up the cul-de-sacs?
5. Why does my driveway get “plowed in” when a snowplow passes my house?
6. Whom do I call if a streetlight is out?

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1. Is Wheaton’s water safe?
2. Why do I have low water pressure?
3. Why is my water bill high?
4. Who should I contact for billing complaints?
5. Who should I contact to start / stop water service when moving in / out of a new house?
6. When are watering restrictions in effect?
7. Who should I call if I have a water problem?
8. What causes the banging or popping noise in some water heaters?
9. How hard is my water?
10. Why does my water appear cloudy in the winter months?
11. Why does my water smell in the late summer or early fall?
12. Why do I have utility flags in my parkway?
13. The Water Division did an excavation in the parkway in front of my house. When will the landscaping be restored?
14. What is a cross-connection, and why are they a problem?
15. How does the Water Department detect a leak in the distribution system piping?

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1. Why is my water meter being replaced?
2. What is the cost to have my water meter replaced?
3. How long will it take to replace the water meter?
4. Do I need to be home for the meter replacement?
5. What is my responsibility as a homeowner?
6. What is required for replacement of the water meter?